MT
Mpolesha T

1 reviews | Active since Nov 2021

24 Nov 2021, 21:48

Useless wifi, very bad and poor service

It has been 4 days that I am trying to get my wifi working via the Rain support email, I even called the 2 numbers that I know *** and another one 011 883 ...I dont recall the last 4 digits and both attempts with no success. I sent about 4 or 6 emails, all I got it's some useless automated replies and later on another email saying that the issue has been resolved but still no wifi whatsoever. Through out the month of November the wifi were getting bad every single day and as I am writing this the danm wifi has stop working completely. I asked many times in my emails for someone to call me and I haven't got any call from the day I sent my email. I heard before I got Rain people saying that it is a useless service provider and now I have experienced it myself first hand. I just hope this review will fall in the ears of people who are responsible. When your account isn't paid, Rain will send you nonstop sms reminding to pay but when you need a service that they are supposed to give, they just ignored you.

To whom it may concern here the 2 tickets numbers that I got to which I received a reply saying the issue was resolved, first one 325007 and second one 327819.

I am very disappointed with Rain and especially the service that I have these last 4 days. Obviously my next step will be to cancel the danm subscription with Rain.

Regards A very disappointed client.

0
Replies (3)
MT
Mpolesha T's update25 Nov 2021, 08:49
Reviewer Update
Clearly you guys only reply when it goes to Hello peter, I send many emails and asked someone to call, all I get it's another message to confirm my location, pathetic. Anyway that was my old address but I move not far maybe 500 meters from my old address.

If you gona send a technician which I doubt here is my address, nbr 11 Premiers Avenue, Building name Roncon, unit 1, Windsor west.

***.
MT
Mpolesha T's update26 Nov 2021, 12:51
Reviewer Update
Hi there,

What is happening? It has been more than 24 hours, where is your technician? Bare in mind that it has been a week since I reported the issue and it has been a week with no network whatsoever, yet I have paid the monthly fee. Please can some attend to my issue.
MT
Mpolesha T's update27 Nov 2021, 21:04
Reviewer Update
What the hell is going on? It has been more 8 days now still no assistance, everyday on this platform there are dozen of complaints and yet nothing it's done, what kind of service Provider is this, you guys are *****ing from people, it's ridiculous.