USELESS, UNRELAIBLE, THEIVES!

If there was a rating for zero, I would have chosen that. The only reason it deserves any start at all is because ONE agent really did try help me. AFTER MONTHS of emails to rain and trying to contact them. I was able to get a response by saying "I wanted an upgrade". After always struggling to get hold of anyone, now they see a potential sale for more money and phoned me immediately for an "upgrade". The sales lady genuinely tried to assist me with my network issue, but unfortunately there was only so much she could do.

She then said someone higher up will get back to me.(I know she was honestly trying to help) but once I was done on the phone with the lady, I patiently waited for someone to get back to me.

Since November, no one has gotten back to me to try assist me, but the sales calls keep coming.

ONTOP OF THE HORRIBLE SERVICE. The company says its month to month correct? I did not pay for January because I'm waiting for someone to assist me. YET YOU TRYING TO DEBIT MY ACCOUNT EVERY DAY! WHY MUST I PAY YOU FOR SOMETHING THAT HASNT BEEN WORKING FOR MONTHS. I have been so patient, I've paid every other month besides this month (even when it doesnt work for the whole month after paying).

I would really like to see how many months it will take to get this sorted, if not how many YEARS!

PLEASE CAN SOMEONE FIX THIS.