1 reviews | Active since Apr 2021
Useless support team and service!
No service for 4 days.
We have tried EVERYTHING the endless support calls recommended (several times) and yet nothing.
Our app shows our account is in arrears but when we go to checkout it shows our account is active and paid, even the call center said our account is active on the system.
But clearly the problem isn't on our side. We have tried everything but our SIM won't work in neither of our household phones or in the router. The SIM doesn't have signal in any way!
It doesn't help creating a new APN, rebooting, putting the SIM in other devices etc and it seems we are at the end of the road.
Rain isn't willing to help at all as we are currently paying for a service that we aren't recieving!
They just don't care...
Kindly accept my apology for the inconvenience caused.
Please note that as per our phone call conversation I have escalated your network ticket to a network agent for further assistance.
Kind Regards
rain
Kindly accept my apology for the inconvenience caused.
Please note that as per our phone call conversation I have escalated your network ticket to a network agent for further assistance.
Kind Regards
rain
Hope this gets resolved soon. We have work to do.
Hope this gets resolved soon. We have work to do.