USELESS SERVICE PROVIDER AND IT'S EMPLOYEES

Please refer back to my million complaints here regarding the 4G unlimited package I am on with Rain which doesn't work which I received a call from one of the agents after those advising me that they are offering to put me on a 5G package at no cost to myself. I would have to continue paying the amount I am paying for 4G for the rest of 2021. They were supposedly running a campaign where they are trying to move all 4G customers to 5G which made sense as the damn thing does not work!! This morning I wake up to a debit order message and when I called I am told it is because I have two packages from them. My God rain is something else!! At what point did I request for a 5G package? Is it my responsibility to cancel the other one on their systems? Now I am being told that the campaign was for 3months and not the rest of the year. I email the manager Senzo M who never even bothered to reply to my email and this morning when I spoke to Nqobile Chiliza Ref number *** she is telling me about sending a follow up email and investigating when I am telling her that I have not been using the the 4G sim card since the 5G was delivered. It's like Rain has no idea what they are doing!! This is so frustrating!!