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Carmen P

1 reviews | Active since Feb 2025

13 Feb 2025, 16:03

Useless Service Provider

I've upgraded my rooter to the 5G rooter end of October 2024 and requested that my old rooter be terminated which is logical.

From November 2024 until February 2025 2 installments were deducted monthly after which I constantly got in contact with rain to get the old rooter terminated. This never took place. Last week Wednesday the 05.02.2025 I spoke to a consultant and he confirmed via email that my funds will be repaid within 5 working day and the old rooter will be terminated. Up until now neither of this happened.

When I phoned earlier today the consultant I spoke to now said it will take 7 - 10 working days for the refund to be paid but the termination of the old rooter has not even been terminated yet.

This is such poor service. You never have the opportunity to speak to a manager and the consultants are just plain useless.

0
Replies (5)
Rain
Rain's reply13 Feb 2025, 17:02
Official
Hi Carmen P,

Thank you for bringing your cancellation complaint to our attention, we're sorry to hear this has been your experience.

We are looking into the issue, and we'll assist soon.

Regards,
rain.
CP
Carmen P's update13 Feb 2025, 17:26
Reviewer Update
Thank you for the about feedback. Can I get feedback regarding my refund urgently please.
CP
Carmen P's update13 Feb 2025, 19:02
Reviewer Update
Can you please refer to my initial message. I was billed for both rooters and not only the new one.

Please do a thorough recon and get back to me
CP
Carmen P's update13 Feb 2025, 20:10
Reviewer Update
I have handed in the cancelation request for the old rooter the day the new rooter was delivered but up until now the service has not been terminated. And I have to pay for your stupidity.

Isn't iit logic that when someone upgrade that the old rooter should be terminated.
CP
Carmen P's update13 Feb 2025, 20:12
Reviewer Update
Go back to your system and check. I havve requested termination on the 09 of November 2024 already. Was this implementated? No. And if I didn't follow up nothing would have happened on that account but I need to be held liable for a service you needed to cancel in November already.

This cannot be right.