Useless service and broken promises

What a bunch of useless people. My salary was paid 2 days late. I got a message to do promise to pay with a 7 days grace period after paying the minimum required amount and they acknowledged it with a whatsapp and said that payment was due on the 8th Feb. I then paid it yesterday the 2nd February and today my internet was cut off, and this after they said I had until the 8th February to pay. I have spent so much time and money contacting them and all they keep saying is that they are escalating it. REALLY!!!!!!!!!! I thing the CEO needs to relook at everything and with a rating of less than 3 stars I think its time he steps down and someone more competent takes over that can fix this. Since 10am I and been phoning and they promise to fix still nothing