NvdV
Naomi van der Vyver
1 reviews | Active since Oct 2019
26 May 2025, 18:18
USELESS SERVICE
Once again Rain has let me down. Took a payment yesterday, Took another payment this morning and still switched off my wifi due to non payment. I was double billed and still switched off. The call centers might as well close since they are no help at al. Have been phoning multiple times, keep on hearing that someone will call me back and nothings. Real quick to mess up the billing but when it comes to assisting there is nothing.
Helpful (0)
Replies (9)0
Replies (9)NvdV
Naomi van der Vyver's updateReviewer Update
26 May 2025, 18:29Now Im blocked on Facebook so that I cant about their service.
NvdV
Naomi van der Vyver's update26 May 2025, 18:29
Reviewer Update
Now Im blocked on Facebook so that I cant about their service.
Rain's replyOfficial
26 May 2025, 18:32Hey Naomi van der Vyver,
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
Rain's reply26 May 2025, 18:32
Official
Hey Naomi van der Vyver,
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
NvdV
Naomi van der Vyver's updateReviewer Update
26 May 2025, 18:32Please give me a call as promised. My internet is still off
NvdV
Naomi van der Vyver's update26 May 2025, 18:32
Reviewer Update
Please give me a call as promised. My internet is still off
NvdV
Naomi van der Vyver's updateReviewer Update
26 May 2025, 18:58Ive sent everything I currently have.
NvdV
Naomi van der Vyver's update26 May 2025, 18:58
Reviewer Update
Ive sent everything I currently have.
NvdV
Naomi van der Vyver's updateReviewer Update
26 May 2025, 19:09As I said over the phone. The bank does not allow me to get a statement. However since you can clearly see that you were paid not once but twice please switch on the wifi so that I can continue my work. The refund can be sorted out later. This is not acceptable
NvdV
Naomi van der Vyver's update26 May 2025, 19:09
Reviewer Update
As I said over the phone. The bank does not allow me to get a statement. However since you can clearly see that you were paid not once but twice please switch on the wifi so that I can continue my work. The refund can be sorted out later. This is not acceptable
NvdV
Naomi van der Vyver's updateReviewer Update
26 May 2025, 19:16This is exactly why Im say that Rain is Useless. Your taking more than your share and Im not getting any service
NvdV
Naomi van der Vyver's update26 May 2025, 19:16
Reviewer Update
This is exactly why Im say that Rain is Useless. Your taking more than your share and Im not getting any service
NvdV
Naomi van der Vyver's updateReviewer Update
26 May 2025, 19:35Confirmed with FNB nowthat the payments went trough... so its not allocated on your side. Now the customer is paying for someone not doing their jon
NvdV
Naomi van der Vyver's update26 May 2025, 19:35
Reviewer Update
Confirmed with FNB nowthat the payments went trough... so its not allocated on your side. Now the customer is paying for someone not doing their jon
NvdV
Naomi van der Vyver's updateReviewer Update
27 May 2025, 05:51A 3rd Payment just went off! Still no wifi. Is this even legal to take payments in 3 days without consent? I agreed to 1 payment a month, but 3? I need an explanation real quick please
NvdV
Naomi van der Vyver's update27 May 2025, 05:51
Reviewer Update
A 3rd Payment just went off! Still no wifi. Is this even legal to take payments in 3 days without consent? I agreed to 1 payment a month, but 3? I need an explanation real quick please
NvdV
Naomi van der Vyver's updateReviewer Update
27 May 2025, 07:35Service came on 6:45. Now I need to know why 3 payments went off
NvdV
Naomi van der Vyver's update27 May 2025, 07:35
Reviewer Update
Service came on 6:45. Now I need to know why 3 payments went off