1 reviews | Active since Jul 2012
useless & not worth it anymore
utterly useless customer care and even worse service. I have been having issues with the 4G sim since March/April to date. They provided all there trouble shooting steps from APN to manual network selection and nothing worked. I tried to cancel the service and even that doesn't work because you have to do it on the app or website. One of their agents called on Sunday 22nd June @ 9:02am I explained to him my situation and he tells me he fully understands and he will arrange retentions to call me by the Wednesday 25th. Guess what, still no call and today they took a payment. I want Rain to call me me, discuss refunds for a service that has not been working correctly since March/April and terminate. There are too many reference numbers to keep track so they can use my email and go and search for all the mails i sent.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Now tell me what happens to the money that you guys took since March for a service that was not working and I have been reporting all of this to rain, followed your troubleshooting and that did not work at all?
Now tell me what happens to the money that you guys took since March for a service that was not working and I have been reporting all of this to rain, followed your troubleshooting and that did not work at all?