RP
Roelof P
1 reviews | Active since Aug 2025
15 Aug 2025, 18:54
Useless Internet Speeds Lately
After being with Rain for a few months they have now done so well in their sales that the after hour internet speeds are almost non existent. Since the end of July it has dropped down to have between 1Mb and 5Mb on a 30Mb line. Nearly impossible to stream, game or download anything. Utterly useless internet speeds. Well done on your promotions it might end up costing you more than your actual signed up subscriptions. If there is no improvement and no communication on whether this would be addressed I guess one can only move to an alternative ISP. Very disappointing.
Helpful (0)
Replies (2)0
Replies (2)Rain's replyOfficial
15 Aug 2025, 19:49Hi Roelof
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply15 Aug 2025, 19:49
Official
Hi Roelof
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
RP
Roelof P's updateReviewer Update
18 Aug 2025, 19:18Nice Rain,
No contact made as per the "we will be in touch". I might only be one customer but trust me it will become more and more if you do not improve your service.
No contact made as per the "we will be in touch". I might only be one customer but trust me it will become more and more if you do not improve your service.
RP
Roelof P's update18 Aug 2025, 19:18
Reviewer Update
Nice Rain,
No contact made as per the "we will be in touch". I might only be one customer but trust me it will become more and more if you do not improve your service.
No contact made as per the "we will be in touch". I might only be one customer but trust me it will become more and more if you do not improve your service.
