NH
Neville H
1 reviews | Active since Jul 2020
28 Oct 2022, 18:24
Useless Customer Support
I have been with out service since Wedneaday,and I have sent numerous emails but not once has Rain phoned to say what the issue is.I rely on my WiFi for business,phone call centre and nobody can tell me what the issue is.Just that the tower is down.For 3 days ?Monday morning I will be cancelling my service. Absolutely useless.
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
28 Oct 2022, 18:30Hi Neville
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
Rain's reply28 Oct 2022, 18:30
Official
Hi Neville
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
NH
Neville H's updateReviewer Update
28 Oct 2022, 19:22I have had no contact from your team,this is extremely frustrating, I have already ordered my fibre line,3 days with out service is unacceptable.I don't want to be with an ISP that can't even take the time to message or email your clients to inform them what the issue is and how long it is expected to take to restore .
It's actually sad as your product, when it works is decent .
It's actually sad as your product, when it works is decent .
NH
Neville H's update28 Oct 2022, 19:22
Reviewer Update
I have had no contact from your team,this is extremely frustrating, I have already ordered my fibre line,3 days with out service is unacceptable.I don't want to be with an ISP that can't even take the time to message or email your clients to inform them what the issue is and how long it is expected to take to restore .
It's actually sad as your product, when it works is decent .
It's actually sad as your product, when it works is decent .