Useless customer service from Rain

Good people as much as it is easy to subscribe to Rain, trust me getting out of the contract is a mission. . Their escalation department is useless and unproductive, sent an email in March 2022 for my services to be canceled as I was no longer receiving network coverage in my area. My Emil was acknowledged with a reference number, I have 7 including today, different reference number that I have received when making a follow up with regards to my cancelation. . 3 different people called to confirm where they should collect the router, an address was provided to them that was in April 2022, since then nothing happened. Guess what I am being billed since April up to date for the services I had asked to be canceled. I have asked for my refund, still have not received communication. Think twice before you subscribe, their department is so disorganized, imagine canceling subscription in March 2022, 6 months later nothing has been done? What is customer service to them? Clearly they don't care about their customers cause if they did my matter would have been attended to a decade ago. Where are the managers of the department? The supervisors? I will never ever, even if their monthly subscription can 2 Rand. Their service sucks