Useless customer service

I bought Rain Sim Card on the 23rd of March around 12:00pm, order number 569411 tried calling the call center with no luck, sending several emails without constructive response email automated response saying an agent has been appointed since Monday imagine, when you send emails they don't reply positively to advise the status of my application or order number, its getting out of hand and I feel frustrated by not getting any feedback from Rain I need Mr Patrice Motsepe to know what's going on regarding his company and staff, this is unacceptable, today is Monday 30th haven't received any communication from Rain and I already paid for the sim R479, can any1 from Rain call me *** to advise regarding my order, I don't mean to be rude but that sim card its part of my work function, I'm losing money currently because I cannot do anything without the sim card, I totally understand that we facing this terrible pandemic but communication is vital. I really need my sim card urgently can any1 from Rain call me or send a positive email to advise don't tell me that an agent has been appointed, that's not communication is automated system email response, I'm hoping to get my sim card today or I will post my complain or Twitter then Tag Mr Motsepe so that everyone can see the bad service from Rain.....