RM
Rachel M
1 reviews | Active since May 2019
02 May 2025, 21:32
Useless billing department!!!
Am actually so disgusted by Rain, sending me emails and harassing text messages accusing me of not paying my account when I have.
What kind of business do you run where customers make payments but your billing department is quick to harass?
Please do your job and find my payment, I’ve sent the necessary proof!!!
Helpful (0)
Replies (6)0
Replies (6)
Rain's replyOfficial
02 May 2025, 21:38Hi Rachel,
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the issue, and we'll assist soon.
Regards,
rain.
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the issue, and we'll assist soon.
Regards,
rain.
Rain's reply02 May 2025, 21:38
Official
Hi Rachel,
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the issue, and we'll assist soon.
Regards,
rain.
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the issue, and we'll assist soon.
Regards,
rain.
RM
Rachel M's updateReviewer Update
03 May 2025, 10:56Rain,
We know you are ridiculously *********** but why am I still getting messages about owing my account even after I’ve forwarded my POP? Where do you expect me to get the money you claim I owe even after I’ve paid already?
So ridiculous.
We know you are ridiculously *********** but why am I still getting messages about owing my account even after I’ve forwarded my POP? Where do you expect me to get the money you claim I owe even after I’ve paid already?
So ridiculous.
RM
Rachel M's update03 May 2025, 10:56
Reviewer Update
Rain,
We know you are ridiculously *********** but why am I still getting messages about owing my account even after I’ve forwarded my POP? Where do you expect me to get the money you claim I owe even after I’ve paid already?
So ridiculous.
We know you are ridiculously *********** but why am I still getting messages about owing my account even after I’ve forwarded my POP? Where do you expect me to get the money you claim I owe even after I’ve paid already?
So ridiculous.
RM
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Rachel M's updateReviewer Update
03 May 2025, 12:51***
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From: ***
I am no longer doing this with you Rain. Next month am moving to another service provider!
From: ***
I am no longer doing this with you Rain. Next month am moving to another service provider!
RM
Rachel M's update03 May 2025, 12:51
Reviewer Update
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From: ***
I am no longer doing this with you Rain. Next month am moving to another service provider!
From: ***
I am no longer doing this with you Rain. Next month am moving to another service provider!
RM
Rachel M's updateReviewer Update
03 May 2025, 15:54Rain…. Is my account resolved???
RM
Rachel M's update03 May 2025, 15:54
Reviewer Update
Rain…. Is my account resolved???
RM
Rachel M's updateReviewer Update
03 May 2025, 17:23??????!
RM
Rachel M's update03 May 2025, 17:23
Reviewer Update
??????!
RM
Rachel M's updateReviewer Update
04 May 2025, 12:49So how long must I wait? Because I queried this on Friday and this hasn’t been fixed! I use Wi-Fi for work, now I must worry if I’ll stay connected yet I paid for the service.
Please resolve this but kindly note I’ll be moving to a better competitor!
Please resolve this but kindly note I’ll be moving to a better competitor!
RM
Rachel M's update04 May 2025, 12:49
Reviewer Update
So how long must I wait? Because I queried this on Friday and this hasn’t been fixed! I use Wi-Fi for work, now I must worry if I’ll stay connected yet I paid for the service.
Please resolve this but kindly note I’ll be moving to a better competitor!
Please resolve this but kindly note I’ll be moving to a better competitor!