RB
Russell B

1 reviews | Active since Jan 2020

30 Jul 2020, 18:23

Useless

After a very quick and easy ordering the 5G router and quick delivery. From that point on. Zero customer service or assistance. The device never worked from day one. But yet They were happy to charge the monthly fee!!

After months of logging support tickets online and via their suggested support email address finally obtained a cancellation of contract but now It is July No credit for money that was promised to be refunded and still waiting for this device to be collected as per their request.

It is beyond shocking!!

0
Replies (3)
Rain
Rain's reply31 Jul 2020, 07:57
Official
Hi Russell

Trust you are well and keeping warm.

Please accept my humble apologies for the service that you have received thus far.

Please be advised that one of our agents will be in contact with you to assist you.

Stay safe.

Regards
Yeoline
RB
Russell B's update07 Aug 2020, 19:11
Reviewer Update
Well it is now the 07/08/2020 and have still not received any response regarding the collection and the credit of my account!

Does anyone do their job at this company?

It has been over two months now
RB
Russell B's update14 Aug 2020, 07:33
Reviewer Update
Hi Yeoline,

It has been another week,

With NO response from anyone at your company regarding this issue.