Useless and unhelpful service provider.

Do not bother taking their services. I was behind on payment due to change of salary date, I was late on payment for 2 days then I paid on the 29th of May, my internet was restored since I paid then I changed the debit order date form the 25th to the 1st of every month. Today the 1st of June 2026 I get messages telling me that i have an outstanding balance of R650 again. When I call them to notify them that I paid on the 29th of May 2026 they tell me that their system automatically generates invoice each and every month on the 1st. So basically I paid to have internet for 2 days and they want me to pay them another R650 again. I ask to be assisted and they keep telling me about their system. They are quick to take money from your account but do not want to assist when it’s time to deliver services. I’m mad and I was ****** by rain. I demanded to be given my money back but they refused yet I paid for service that they failed to deliver. Their agents are useless, they tell you about their system. Why do you have agents that assist people if they gain to override the same system that has faults I could not even get help last yeah when they double debited from my account. They kept telling me about the same useless system. Their network is even horrible. Once it starts hitting 6 pm until 10pm you will struggle with network. You’ll keep logging tickets like a mad person.

I’m beyond mad and will be posting on all my social medial platforms,rain can’t continue robbing people like this.