Useless 5G

Can I be called please to sort this out as soon as possible am working from home and had to buy data while am billed for 5g how is this working for me

That's because i had to stop working and drive to midrand just so my sim card can be changed and rica successfully. Such an inconvenience of getting the 5g just yesterday and now I had to drive because they delivered a sim card that was not working and not Ricard am still super bored your service is disappointing

Good day

May you assist and ensure my R250 refund is deposited back in my account very urgently. It's only fair that you speak to your billings department and this is sorted with no drama at all.

I have fought enough with rain I don't have any strength left in me.

So during the frustration of the 5G not working on Friday, the router was delivered with two sim cards one being 5G and the other 4G which had 1G for free but the catch was that I needed to activate it first

So i called and an agent send a link so I can activate the free 1G online to my surprise I needed to associate the sim with a package so I choose the 250 and immediately it was deducted from my account

I was still not able to activate the 4G sim card and I had just received the 5G router on Thursday

So I called and explained what happened I was promised refund urgently but that didn't happen

So basically I received the 5G router on Thursday and on Friday when trying to activate the 1G I was debited .

Am fine with the R250 being offset but I need a proper email explaining such because came 1st of April I don't wanna be fighting because R500 was deducted instead of R250 as agreed.

If I can't have it in written then please refund me.

I will appreciate it thank you in advance