useless

It has been a week now that I have a very poor connection due to a tower being struck by lighting, I was promised that a tech would call me on Tuesday at 9am, I am still waiting for that call. I called in everyday 4 to 5 times a day querying and I get told that the matter has been escalated and that someone would call me within two hours. It is Friday midday i called in for the second and third time today to get the call cut on me in the middle of our conversation. I am loosing money daily because of this poor service and am extremely disappointed.