Urinating on us and calling it Rain

I understand that call centres are not open at this time and that the handful of companies that are operating, do so with hardly any staff.

However I have logged 4 individual queries via email in the last 15 days without any response. Not even a generic automated response to notify that the workload is a bit much and someone will get to me in due time.

Never before has Rain automatically debited my account. This month, while we're locked down, afraid, unable to work and broke, money was debited from my bank account, without my consent. I had a measly R400 available with which I intended to try and keep my son fed until we are allowed to return to work, after that debit, ij was left with R50! Fifty Rand.

I am not even able to lower my gig limit from my dashboard. I only have connectivity for a total of 4 hours per day (average) - the rest of the time is spent rebooting the router, over and over again.

I used to recommend Rain to everyone! Now I'm thinking that they're just as sneaky and slack as all the other networks.

Nice one Rain. Kicking us while we're down.