Urgent: Unresolved Service Disconnection & Lack of Support

I am writing to formally express my extreme frustration and disappointment regarding the unacceptable service I have received over the past few days.

On Saturday, 15 March 2025, my internet service was abruptly disconnected due to an alleged overdue account balance. However, I made a payment on 04 March 2025, and my connection was active without issue until Friday, 14 March 2025. Despite providing proof of payment, my service remains disconnected, and I have been unable to get any meaningful assistance.

Over the past three days, I have made multiple attempts to contact Rain, yet I have received either no response or generic replies that offer no resolution. The complete lack of support is beyond disappointing. While this is my first major issue with Rain, it is by far the worst experience I have ever had with any service provider.

This situation is directly impacting my ability to work from home, and the most frustrating aspect is the sheer impossibility of reaching a real person at Rain for a proper conversation. I even resorted to reaching out via Facebook, where I received an initial response asking for my details—only to be left waiting indefinitely for further feedback.

I demand immediate action to restore my internet connection and a proper response explaining why this issue has not been resolved despite proof of payment being submitted. I expect urgent feedback today.

This level of service is simply unacceptable. I trust you will treat this matter with the urgency it deserves.

Awaiting your prompt resolution.