URGENT: Refund Request – Unauthorised Debit After Cancellation

I contacted your team in May 2025 to cancel my services and was advised that my final debit order would be on 01 June 2025. However, I have been charged again on 01 August 2025, despite my cancellation request being acknowledged.

This is highly unacceptable and reflects poor customer service. I did not authorize any further payments, and this debit appears to be both incorrect and *********.

In addition to requesting an immediate refund of the 01 August 2025 debit, I also demand the following:

Permanent removal of my card/banking details from your system.

Written confirmation that my account is fully closed and will not be billed again.

It is incredibly frustrating that your customer support is often outsourced to non-South African agents who are unable to resolve issues effectively or escalate urgent matters. The only time Rain seems to respond quickly is when customers leave negative reviews on HelloPeter, which is disappointing and unprofessional for a service provider of your size.

Please treat this matter as urgent and resolve it within 48 hours. Failure to act will leave me with no option but to escalate further.