Urgent Refund Request for Double Deduction – No Assistance Provided

I am writing to formally raise a concern regarding a double deduction from my account for services I did not use. I was charged twice without any prior agreement or authorization for these charges. This has caused both financial inconvenience and frustration on my end.

I have contacted your customer service on multiple occasions regarding this matter, but unfortunately, the agents I have spoken to have been unable to assist me with processing a refund or even properly addressing my query. This lack of support is highly disappointing and unacceptable, especially from a service provider.

To be clear, I did not agree to be charged for services I did not use, and I expect a full and immediate refund of the incorrect deductions. I kindly request that this issue be escalated to a supervisor or relevant department for urgent resolution.

Please respond to this email as soon as possible with a confirmation that my refund is being processed, along with a clear explanation of how this error occurred and what steps are being taken to ensure it does not happen again.

I look forward to your prompt and professional response.