Urgent Refund

I placed an order for home internet on the 16th, with a promised delivery timeframe of 3–5 days. To date, the order was neither delivered nor dispatched, and I received no clear or reliable updates from your team. As a result, I was left with no choice but to cancel the order, as I urgently require internet access for work purposes.

Since cancelling, I have been continuously sent from pillar to post with no resolution. On WhatsApp, I was advised that my refund would take 5–7 working days. However, I later received a call from JACK informing me that the refund would instead take 15 business days. This contradiction is both confusing and unacceptable.

Rain has failed to deliver the service as promised, and I am now being further inconvenienced by delays in receiving my refund. I need these funds urgently to secure an alternative internet provider.