“Urgent: Ported Numbers Not Activated and Risk of Losing Them”

You can use this updated version:

I regret porting my numbers from Telkom to Rain.

I ported two important work numbers from Telkom to the Rain mobile network. The porting process shows as completed, but the numbers have still not been activated on Rain’s side. Since the port, we have been unable to make or receive calls or SMSs, which is seriously affecting our work and communication.

We have logged multiple tickets and contacted support several times, but we keep receiving the same response that the matter is being “escalated to the relevant department,” with no actual resolution or feedback.

We are now deeply concerned that we may permanently lose these numbers, which would have a major impact on our work and personal communication.

This situation has been extremely frustrating and stressful. I sincerely regret moving from Telkom to Rain and hope this issue can finally be resolved urgently.