Urgent: Ongoing Service Outage and Complete Lack of Support

Dear Rain Team,

This is beyond frustrating.

For the past **three days**, I’ve been unable to share or receive essential work files due to Rain’s continued network issues. Your **online support is completely non-functional**, and no one from your side has bothered to communicate anything — no emails, no updates, not even a vague explanation.

We are running a business, and this kind of silence and neglect is unacceptable. At the very least, we expect basic communication. Instead, we’ve been left in the dark with no clue what’s going on or when (or if) the problem will be resolved.

**Is there *anyone* at Rain we can speak to?** A real person who can explain what’s happening and when it will be fixed? We need a direct contact number and someone who can take responsibility — not just automated responses or broken support channels.

I’m asking, again, for a **phone call or a proper update immediately**. This is now affecting productivity and damaging trust.

Waiting for a response — preferably from someone who can actually help.