Urgent: Ongoing Service Failure and Unresolved Issue

Dear Rain Customer Support,

I am writing to formally express my deep frustration with the repeated failures in your service and after-sales support. Over the past 5 days, I have logged multiple calls, visited your store four times in one week, and yet, I remain without internet.

During my recent interaction with your team, I was assisted by **Lerato**, who was unable to resolve the issue. At one point, I was wrongly informed that I had two routers—despite having no knowledge of an additional device. The constant scanning of boxes without a clear solution further highlights the lack of competence in handling technical support matters.

Additionally, your promises of assistance have consistently fallen through. Each time I contact your team, I am assured that support is on the way, yet no resolution follows. To make matters worse, I have not been refunded, and after collecting a new router today, it remains inactive.

This level of service is unacceptable. The inconsistency in connectivity, especially near billing dates, raises further concerns about network stability. Your after-sales support appears entirely ineffective, with staff unable to provide meaningful solutions.

I expect immediate action to resolve my issue, including: 1. **Proper activation of my router** without further delays. 2. **A full refund or compensation** for the ongoing inconvenience. 3. **A clear explanation** of why this issue has persisted for so long.

Failure to address this promptly may leave me with no choice but to escalate this matter further. I urge you to treat this complaint with the urgency it deserves.

I look forward to a swift and satisfactory resolution.