XT
Xailer T
1 reviews | Active since May 2024
15 Jul 2024, 14:23
URGENT!!!! HAVE SOMEONE AUDIT MY PAYMENTS IMMEDIATELY AND TURN MY WIFI BACK ON
Once again I am met with "payment not settled" and my wifi is disconnected!!!!!! RAIIINNNN!!!!! GET MY WIFI ON AND CHECK YIUR RECORDS. I HAVE NEVER MISSED A PAYMENT, CANNOT GRT THROUGH TO RAIN WHEN "PAYMENT IS UNSETTLED" CHECK YOURRRR RECORDDSSS AND PUT MY WIFI BACK ON ASAP.
I have contacted my attorney as this is the 5th or 6th time this has happened!!!!!!! You will hear from them
YOU HAVE 3 HOURS TO TURN ON THE WIFI THAT I AM PAYING A SHBSTANTIAL AMOUNT FOR EVERY MONTH!!!!!!
Helpful (0)
Replies (8)0
Replies (8)
Rain's replyOfficial
15 Jul 2024, 14:36Hi Xailer,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply15 Jul 2024, 14:36
Official
Hi Xailer,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
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Xailer T's updateReviewer Update
15 Jul 2024, 15:57I will do no such thing!!!! Yiu requested that I move my payment date, check your records and recorded calls.
Put my wifi back on or I will take further legal action and cancel my Wifi with you guys, you are terrible at book keeping.
I made a double payment in January + I have 300 rand credit with you guys which I have not been granted access to !!!! TURN MY WIFI ON IMMEDIATELY, I AM NOT PAYING ANYTHING EXTRA, I HAVE NEVER MISSED A PAYMENT, IT IS YOU GUYS WHO DO NOT HAVE YOUR RECORDS STRAIGHT SO FIX IT ASAP. I have never had problems for years I have been using Rain, it is only now the past 4 months that you guys keep switching off my wifi even though my bills are paid, I wont recommend you to anyone.
I have all the proof and invoices on my side, proof of payments for every payment, turn my wifi on or I will take further legal action, this is THEFT!!
Put my wifi back on or I will take further legal action and cancel my Wifi with you guys, you are terrible at book keeping.
I made a double payment in January + I have 300 rand credit with you guys which I have not been granted access to !!!! TURN MY WIFI ON IMMEDIATELY, I AM NOT PAYING ANYTHING EXTRA, I HAVE NEVER MISSED A PAYMENT, IT IS YOU GUYS WHO DO NOT HAVE YOUR RECORDS STRAIGHT SO FIX IT ASAP. I have never had problems for years I have been using Rain, it is only now the past 4 months that you guys keep switching off my wifi even though my bills are paid, I wont recommend you to anyone.
I have all the proof and invoices on my side, proof of payments for every payment, turn my wifi on or I will take further legal action, this is THEFT!!
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Xailer T's update15 Jul 2024, 15:57
Reviewer Update
I will do no such thing!!!! Yiu requested that I move my payment date, check your records and recorded calls.
Put my wifi back on or I will take further legal action and cancel my Wifi with you guys, you are terrible at book keeping.
I made a double payment in January + I have 300 rand credit with you guys which I have not been granted access to !!!! TURN MY WIFI ON IMMEDIATELY, I AM NOT PAYING ANYTHING EXTRA, I HAVE NEVER MISSED A PAYMENT, IT IS YOU GUYS WHO DO NOT HAVE YOUR RECORDS STRAIGHT SO FIX IT ASAP. I have never had problems for years I have been using Rain, it is only now the past 4 months that you guys keep switching off my wifi even though my bills are paid, I wont recommend you to anyone.
I have all the proof and invoices on my side, proof of payments for every payment, turn my wifi on or I will take further legal action, this is THEFT!!
Put my wifi back on or I will take further legal action and cancel my Wifi with you guys, you are terrible at book keeping.
I made a double payment in January + I have 300 rand credit with you guys which I have not been granted access to !!!! TURN MY WIFI ON IMMEDIATELY, I AM NOT PAYING ANYTHING EXTRA, I HAVE NEVER MISSED A PAYMENT, IT IS YOU GUYS WHO DO NOT HAVE YOUR RECORDS STRAIGHT SO FIX IT ASAP. I have never had problems for years I have been using Rain, it is only now the past 4 months that you guys keep switching off my wifi even though my bills are paid, I wont recommend you to anyone.
I have all the proof and invoices on my side, proof of payments for every payment, turn my wifi on or I will take further legal action, this is THEFT!!
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Xailer T's updateReviewer Update
15 Jul 2024, 16:18My wifi is still not on.. I recommend you put it back on
Go check yiur records, count my payments, count the months and check when I upgraded to Rain one because that is when the trouble started.
I PAID EVERY MONTH AND DID NOT MISS ONE MONTH, IT WAS YIU WHO ADVISED I SHOULD START MAKING PAYMENTS ON A DIFFERENT DATE! CHECK YOUR RECORDS AND YOUR ADMIN COUNT THE PAYMENTS AND MONTHS AND CONNECT MY WIFI EASY AS THAT
Go check yiur records, count my payments, count the months and check when I upgraded to Rain one because that is when the trouble started.
I PAID EVERY MONTH AND DID NOT MISS ONE MONTH, IT WAS YIU WHO ADVISED I SHOULD START MAKING PAYMENTS ON A DIFFERENT DATE! CHECK YOUR RECORDS AND YOUR ADMIN COUNT THE PAYMENTS AND MONTHS AND CONNECT MY WIFI EASY AS THAT
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Xailer T's update15 Jul 2024, 16:18
Reviewer Update
My wifi is still not on.. I recommend you put it back on
Go check yiur records, count my payments, count the months and check when I upgraded to Rain one because that is when the trouble started.
I PAID EVERY MONTH AND DID NOT MISS ONE MONTH, IT WAS YIU WHO ADVISED I SHOULD START MAKING PAYMENTS ON A DIFFERENT DATE! CHECK YOUR RECORDS AND YOUR ADMIN COUNT THE PAYMENTS AND MONTHS AND CONNECT MY WIFI EASY AS THAT
Go check yiur records, count my payments, count the months and check when I upgraded to Rain one because that is when the trouble started.
I PAID EVERY MONTH AND DID NOT MISS ONE MONTH, IT WAS YIU WHO ADVISED I SHOULD START MAKING PAYMENTS ON A DIFFERENT DATE! CHECK YOUR RECORDS AND YOUR ADMIN COUNT THE PAYMENTS AND MONTHS AND CONNECT MY WIFI EASY AS THAT
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Xailer T's updateReviewer Update
15 Jul 2024, 16:59My wifi is still off... FIX YOUR RECORDS RAIN !!!!!
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Xailer T's update15 Jul 2024, 16:59
Reviewer Update
My wifi is still off... FIX YOUR RECORDS RAIN !!!!!
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Xailer T's updateReviewer Update
15 Jul 2024, 17:00I have now lodged a complaint directly with Hello Peter and will be taking legal action
This issue started in May already and now you are saying we missed a payment in June????? How is this possible, the error is clearly on your side! Get it fixed!
This issue started in May already and now you are saying we missed a payment in June????? How is this possible, the error is clearly on your side! Get it fixed!
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Xailer T's update15 Jul 2024, 17:00
Reviewer Update
I have now lodged a complaint directly with Hello Peter and will be taking legal action
This issue started in May already and now you are saying we missed a payment in June????? How is this possible, the error is clearly on your side! Get it fixed!
This issue started in May already and now you are saying we missed a payment in June????? How is this possible, the error is clearly on your side! Get it fixed!
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Xailer T's updateReviewer Update
15 Jul 2024, 17:07Waiting
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Xailer T's update15 Jul 2024, 17:07
Reviewer Update
Waiting
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Xailer T's updateReviewer Update
15 Jul 2024, 17:50It would not have been a problem if Rain did not advise that I need to start paying on the 1st of every month.
I am switching providers before then thank you, I have had enough of your negligence
I am switching providers before then thank you, I have had enough of your negligence
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Xailer T's update15 Jul 2024, 17:50
Reviewer Update
It would not have been a problem if Rain did not advise that I need to start paying on the 1st of every month.
I am switching providers before then thank you, I have had enough of your negligence
I am switching providers before then thank you, I have had enough of your negligence
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Xailer T's updateReviewer Update
16 Jul 2024, 12:18Listen carefully.
There is no payment for June because RAIN told us to start paying on the 1st of every month. This is your issue, I am not paying you another cent. Go check your records, count the months and count the payments. You are ****ing me off now
There is no payment for June because RAIN told us to start paying on the 1st of every month. This is your issue, I am not paying you another cent. Go check your records, count the months and count the payments. You are ****ing me off now
XT
Xailer T's update16 Jul 2024, 12:18
Reviewer Update
Listen carefully.
There is no payment for June because RAIN told us to start paying on the 1st of every month. This is your issue, I am not paying you another cent. Go check your records, count the months and count the payments. You are ****ing me off now
There is no payment for June because RAIN told us to start paying on the 1st of every month. This is your issue, I am not paying you another cent. Go check your records, count the months and count the payments. You are ****ing me off now