Urgent Complaint – Unauthorized Debit & Unacceptable Service

I am absolutely appalled by the conduct of Rain and demand immediate attention to this matter. I was debited twice in 2025 for an account that was cancelled in 2022. This is not only unacceptable, it is theft. When I called to query the unauthorized charges, the call was abruptly dropped in my ear, and no one bothered to follow up. I have now waited over a week with zero response from your team. Your silence is deafening, and your service is disgraceful. You have taken money from me without cause, failed to provide any support, and ignored my attempts to resolve this issue. I am escalating this complaint and expect an immediate refund and written explanation. If I do not receive a resolution within 48 hours, I will be forced to take further action, including reporting this to the relevant consumer protection authorities and sharing my experience publicly. Rain has proven to be unreliable, unprofessional, and utterly careless. Fix this now.