Urgent Complaint – Repeated Service Disconnection and Request for Immediate Reconnection

Dear Rain Customer Support, I am writing to formally lodge a complaint regarding the ongoing disruption of my services, which has been handled in an unacceptable and unprofessional manner. I made payment for my services on 05 May 2026, however my connection was not immediately restored. I had to contact support several times on the same day before my service was eventually restored on 06 May 2026. Following this, I was requested to submit proof of payment and a bank statement, which I provided immediately. Despite this, my services were disconnected again on 07 May 2026. I once again contacted support and, after several back-and-forth discussions with a consultant, my service was temporarily restored. However, on the morning of 09 May 2026, my services were disconnected for the third time. When I contacted support, I was advised to obtain a bank confirmation letter stating proof of payment. I then went to my bank, Capitec Bank, where I was informed that the only official proof they can provide is a bank statement, and no additional confirmation letter is available. I communicated this back to your team, yet as of today, 14 May 2026, my services remain disconnected since 09 May. This situation has caused significant disruption to my work, resulting in almost a week of lost productivity. I find this repeated cycle of disconnection, conflicting requirements, and delays extremely frustrating and unprofessional. I kindly but firmly request that my router/service be reconnected immediately and that this matter be escalated for urgent resolution. I also request clarification on why this issue has repeatedly occurred despite all requested documentation being provided timeously. I look forward to your prompt response and immediate action.