Urgent Complaint Regarding Unauthorized Deductions After Cancellation – Immediate Action Required

I am writing to express my extreme dissatisfaction with Rain's handling of my account cancellation and the continued unauthorized deductions from my bank account.

I cancelled my Rain service on 18 July, and I was explicitly informed that the final deduction would occur on 25 July. I accepted this, trusting that Rain would honor the cancellation and cease all further billing. However, despite this assurance, deductions continued beyond August, and to date, you are still debiting my account.

This is not only unacceptable—it is a blatant breach of trust and a failure of your internal processes. I was promised that the cancellation was processed and that any deductions beyond August would be refunded. Yet, I have received no refund, no follow-up, and no resolution. Instead, I am left dealing with unauthorized charges and the inconvenience of chasing a company that clearly does not value its customers.

Let me be clear: I demand the following immediately:

A full refund of all deductions made after the agreed cancellation date. Written confirmation that my account is permanently cancelled and no further deductions will occur. An explanation for why this issue was allowed to persist despite prior communication and assurances. If this matter is not resolved within 7 business days, I will escalate it to the relevant consumer protection authorities and consider further legal action. I am tired of being polite about a situation that is costing me money and time due to your negligence.

Fix this. Now.