Urgent: Complaint Regarding Double Billing and Poor Customer Service

Dear Hello Peter,

I hope this email finds you well. I am writing to express my deep dissatisfaction and frustration with the recent experience I've had with Rain.

As a pensioner who relies solely on social grants, every penny counts for me. Therefore, you can imagine my shock and dismay when I discovered that I have been double billed by Rain. Upon calling their customer care to rectify this issue, I was informed about a bill that supposedly was missed last year in November 2023. To my utter surprise, this was never communicated to me earlier.

I want to emphasize that I am a subscriber to Rain solely for the purpose of staying in touch with my son, who resides in the US. Other than that, I have no need for their services. Despite explaining my situation to the customer care representative, I was met with a lack of remorse or understanding. Then I requested the agent to cancel my subscription,Instead, I was advised to cancel the subscription myself online.

However, attempting to do so has proven to be another ordeal altogether. Despite multiple attempts to log in using my usual credentials, I am continuously met with an error message stating that they are incorrect. Furthermore, I have sent a request for assistance online, yet to no avail.

This entire experience has been incredibly distressing and disappointing. As a pensioner on a fixed income, I cannot afford to be double billed for services I did not knowingly subscribe to. Moreover, the lack of empathy and assistance from their customer care team only adds insult to injury.

I urge you to take immediate action to rectify this situation. I kindly request a prompt resolution to the double billing issue and assistance with cancelling my subscription. Additionally, I would appreciate it if they could ensure that my login credentials are properly restored so that I can access my account and manage it accordingly.

Thank you for your attention to this matter. I eagerly await your swift response and resolution.