Urgent Complaint – Failure to Cancel Wi-Fi Subscription & Unjust Billing

Dear Rain Customer Service Team,

I am writing to formally raise a serious complaint regarding your continued failure to cancel my Wi-Fi subscription despite numerous callback requests and attempts to terminate the service.

For several weeks (or months), I have made multiple efforts to contact your support team and requested cancellation of the service. Each time, I was promised a callback or resolution — none of which materialised. Instead of cancelling my subscription, Rain has now sent me a ridiculous bill and is demanding payment for a service I clearly requested to stop. The last consultant I spoke to promised to lodge a complaint/cancellation and will revert back to this date.

This is not only frustrating but deeply concerning, as it shows a complete disregard for customer service and proper account handling. I have not used the service since my initial cancellation attempt and therefore do not owe any further payments.

I am requesting the following actions from Rain: 1. Immediate cancellation of my Wi-Fi subscription (if not already done). 2. A full reversal of the unjust charges made after my initial cancellation request. 3. Written confirmation that my account has been closed and that no outstanding payments are due.

Failure to address this within 7 working days will leave me with no choice but to escalate this matter and/or pursue legal action to prevent further harassment and financial loss.

I trust Rain will act promptly and responsibly to resolve this matter.

Sincerely, Thandukuthula Khambule *** ***