Urgent Clarification & Router collection request - ***

Dear Rain Support,

I’m extremely disappointed in the level of service I’ve received and the ongoing confusion regarding my account and cancellation.

I was contacted on Monday morning by one of your agents demanding payment, despite multiple previous efforts to cancel my account. When I explained the situation—including the cancellation request made back in March (around the 25th/26th) and follow-ups in April under references ***2, ***6, and ***2—the agent abruptly hung up on me. That’s simply unacceptable.

To make matters worse, I received an email(***) stating that from 1st May 2025, my services with Rain would no longer be active. If that is the case, why am I still being harassed daily via SMS to make payments for a service that I was told is no longer active? Trying to deduct money from my account.

Furthermore, I have not received any call, email, or SMS regarding the collection of your router, which I need done urgently before relocating to Lesotho.

Please advise clearly:

Is my account cancelled or not? Why am I still being asked to pay? When will the router be collected? I need a date and time arranged urgently.

This has caused unnecessary stress and inconvenience, and I expect prompt, professional follow-up.

Sincerely, Giovanni Diedricks