Urgent cancelation of wifi

Urgent: Cancellation of Rain WiFi Account – Unauthorised Charge

To whom it may concern,

We cancelled our Rain WiFi service on 5 May 2025 after settling the final payment of R825. According to the agreement, the WiFi router and SIM cards were scheduled to be collected today. However, we have now been charged for an additional month, and an attempt is being made to deduct this amount from my account.

I strongly object to being charged again after having already cancelled the service. This is unacceptable.

I kindly request that this matter be resolved as soon as possible. i have proof that i have cancelled the wifi on 5 May 2025 that conformation was given

Thank you for your urgent attention to this matter.

Kind regards, Janine