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stephina R

1 reviews | Active since Apr 2021

06 Aug 2025, 14:07

Urgent Billing Dispute -Payment Made on 27 June Not Reflected

I am increasingly disappointed with Rain’s billing department. I made a payment on 27 June, which reflects on my bank statement, but Rain claims I didn’t pay. This is not the first time I’ve had issues with payment allocation. Their billing system is a mess, and getting help is frustrating. As a long-time customer, I expected better. I am seriously reconsidering my loyalty to this service.

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Replies (9)
Rain
Rain's reply06 Aug 2025, 14:28
Official
Hi stephina 
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.

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stephina R's update12 Aug 2025, 12:24
Reviewer Update
Dear Rain Customer Support,
Thank you for confirming that my account is up to date with no outstanding amount.
However, I have now received another message today from Rain stating:
"Hey Stephina. Looks like something went wrong with your monthly promise to pay. Please make a payment now with this link
This is highly confusing and concerning. On one hand, you confirm my account is current, yet on the other hand, I’m being sent payment demand messages. This creates unnecessary stress and inconvenience for me as a customer.
Please urgently clarify:
  1. Why I am receiving these payment request messages when my account is up to date.
  2. Whether there is an error in your billing or messaging system.
  3. Written confirmation that no payment is due from my side at this time.
I would appreciate it if this matter is investigated and resolved to prevent further confusion.
sR
stephina R's update12 Aug 2025, 12:42
Reviewer Update
11:43 12/08/2025 I received this message

payment unsuccessful!
Hey stephina ,

Looks like something went wrong with your monthly promise to pay. Please tap below to make a payment.

Thanks,
rain
sR
stephina R's update12 Aug 2025, 14:26
Reviewer Update
you confirmed my account is up to date and my next payment is due on 1 September, yet you’re now saying I owe a R539 “promise to pay.” Please explain what this is for, the date it became due, and why it wasn’t included in my normal billing. This is confusing and unacceptable.
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stephina R's update12 Aug 2025, 14:32
Reviewer Update
First you couldn’t allocate my payment from 27 June R911, now you’re saying I owe a R539 “promise to pay,” even though you confirmed my account is up to date and next payment is due 1 September. This back-and-forth is confusing and unacceptable I need a clear, written explanation.

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stephina R's update12 Aug 2025, 17:10
Reviewer Update
I sent my proof of payment on 6 August to the email address you provided. The proof was also loaded as instructed. I included ticket/reference numbers #***4 and #***0 in that email.
To date, I have not received an acknowledgment of receipt, yet I am now being asked to resend the very same information I already submitted. This is unacceptable. Please confirm that my proof of payment has been received and processed, and explain why I am being asked to repeat a process I have already completed. I expect confirmation in writing
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stephina R's update18 Aug 2025, 14:09
Reviewer Update
Could you kindly provide me with an update on the status and indicate when I can expect a resolution?
I have not yet received any feedback, and the matter remains unresolved could you kindly provide me with an update on the status and indicate when I can expect a resolution? Your urgent assistance will be greatly appreciated.
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stephina R's update18 Aug 2025, 14:45
Reviewer Update
I have send you the proof of payment
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stephina R's update19 Aug 2025, 08:15
Reviewer Update
I am making a follow up again