Urgent attention from Rain technical team

Dear Rain Support Team, I am writing to formally escalate a network performance issue that I have reported to Rain several times, but unfortunately the problem has persisted for far too long without a satisfactory resolution. Even after my router was replaced, I continue to experience the same problem. This now makes it clear that the router may not be the source of the issue. I strongly suspect that the problem is related to the network itself or possibly the tower that my router is connected to. What is particularly frustrating is that the router display shows full 5G coverage, yet when I try to stream or use the internet, the service constantly buffers. I have also performed speed tests, and on several occasions the result has shown 0 Mbps, despite the device displaying full 5G signal strength. I have tried the recommended troubleshooting steps and have already had the router swapped, but the problem remains unchanged. Every day I experience the same issue, and I am not receiving the level of service that I am paying for. I have previously recommended Rain to many people, including my neighbours, because I believed in the service. Unfortunately, my own experience has now become extremely disappointing, and I am seriously considering cancelling my service if this matter cannot be resolved. I am therefore requesting that Rain assign a technical specialist to investigate this matter properly, including: The performance of the network/tower serving my area. Possible congestion or capacity issues. Signal quality and network stability despite the reported full 5G coverage. Why speed tests are showing 0 Mbps while the router displays full 5G coverage. Whether there are any faults or configuration issues affecting my connection. A proper technical solution rather than another router replacement. Please treat this as an urgent escalation. I would appreciate feedback on what investigation will be conducted and when I can expect the issue to be resolved. I have been patient and have reported this problem multiple times, but I cannot continue paying for a service that I am unable to use reliably. I hope Rain will take this complaint seriously and resolve the matter today. Otherwise, I will have no choice but to reconsider my subscription and my recommendation of Rain to others. Kind regards, Melusi Nkosi