UPSETTINGLY AWFUL CUSTOMER SERVICE

This is my second review regarding the pathetic service of the company RAIN. I have cancelled the product they advertise as a plug in and play, the 5G router. It never worked. I cancelled the service in September 2023 and have made countless calls to get the monthly premium they deducted from me without the product ever working back. Every time I speak to another agent who has an attitude and explains to me the matter has not been escalated. This is after every time I called in, the agents and teamleaders ensures me I will receive my refund within 7 - 10 working days. It has now been 18 working days. I phoned in again just now to follow up, the agent that I spoke to was disrespectful and impatient. Only to be told again that my refund was never escalated. This has been going on for four months. Poor service delivery deprives people of their dignity and basic human rights. Rain has the responsibility to improve the lives of the people through service delivery. Instead, my human rights are trampled on without any regard for the Constitution. It is for this reason that I requested the worst possible penalty against Rain from the Ombudsman. Rain demonstrates they don't feel bad for upset customers. I have had enough non-responsive interactions, getting ignored and **** apologies where nothing is resolved. Would you tolerate being ****** from Rain?