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MM
Mkho M

1 reviews | Active since Sept 2023

05 Sept 2023, 09:17

Upset client

Hi Mkho. To avoid limited internet access due to non-payment, please go to https://www.rain.co.za/my-account/manage or on the myrain app. Alternatively, please pay here https://payat.io/rain/***. Thanks, rain.

I got the above SMS on the 25th of August to pay, I then did pay on the 29th of August, but then to my surprise I got billed again on the 1st of September, Been trying to get assistance for refund since Friday last week or to credit my account for October. I also attached a screenshot of the reference number I used in paying and sent it to ***

0
Replies (4)
Rain
Rain's reply05 Sept 2023, 09:33
Official
Hi Mkho Mncube

 We're really sorry your rain experience hasn't been as good as you expected.

 We're going to get on this asap.

 Thank you,

 Rain
MM
Mkho M's update05 Sept 2023, 10:05
Reviewer Update
Hi, for the month of July I did pay please check your records properly,the billing is not right I have been doing manual payments, and never have I been billed twice, I spoke to someone yesterday who promised that for the month of October iam not going to pay as I have paid in advance already,. Please listen to that recording and check your records properly. I can't lose R500 it's a lot and why did you guys remind me to pay knowing very well you still going to debit
MM
Mkho M's update05 Sept 2023, 10:05
Reviewer Update
And I paid on the 29th not 25th
MM
Mkho M's update05 Sept 2023, 18:46
Reviewer Update
So what's going to happen to the money that I paid for in advance, before you guys debited on the 1st