PP
Pieter P
1 reviews | Active since Jan 2014
18 Feb 2024, 18:55
Upset bad service
Very upsets
To Whom it my concern. I'm very upset with rain ever month i must spend a extra R300 to R400 in phone call to rain as every month during the month my Rain connection is of and or no Connection every month speed drops to 0.07 mbs i must pay the full amout as per contract between me and Rain but Rain can just not provide me with the 30mbs line speed as per contract it i miss payment by 1 day they'll suspend service but they can switch off Internet connection as they please or drop speed as they please.
Rain please advise as we have a contract why is it that you dont keep you're side of the contract
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
18 Feb 2024, 18:57Hi,
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
Rain's reply18 Feb 2024, 18:57
Official
Hi,
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
PP
Pieter P's updateReviewer Update
20 Feb 2024, 22:07Good day
Please note that Rain is not a company that keeps to their word. I have been complaining about or no internet or extremely slow connection in such a way that not even WhatsApp works. And yet still my internet Connection is still not at full capacity. I was Promised a call back from Rain but they only say that to clients to get clients of the line. Can Rain please explain to me as to why I must pay a full premium but you do not provide me with the full service, you can disconnect my service or just not give service that's fine, but if my full payment is missed by 1 day you suspended my service I fell that's not fair to me as a client. We have a contract that say I must have a connection speed of 30mbs I don't even have 10mbs, once again why must I pay for 30mbs but you don't provide it to me.
Please note that Rain is not a company that keeps to their word. I have been complaining about or no internet or extremely slow connection in such a way that not even WhatsApp works. And yet still my internet Connection is still not at full capacity. I was Promised a call back from Rain but they only say that to clients to get clients of the line. Can Rain please explain to me as to why I must pay a full premium but you do not provide me with the full service, you can disconnect my service or just not give service that's fine, but if my full payment is missed by 1 day you suspended my service I fell that's not fair to me as a client. We have a contract that say I must have a connection speed of 30mbs I don't even have 10mbs, once again why must I pay for 30mbs but you don't provide it to me.
PP
Pieter P's update20 Feb 2024, 22:07
Reviewer Update
Good day
Please note that Rain is not a company that keeps to their word. I have been complaining about or no internet or extremely slow connection in such a way that not even WhatsApp works. And yet still my internet Connection is still not at full capacity. I was Promised a call back from Rain but they only say that to clients to get clients of the line. Can Rain please explain to me as to why I must pay a full premium but you do not provide me with the full service, you can disconnect my service or just not give service that's fine, but if my full payment is missed by 1 day you suspended my service I fell that's not fair to me as a client. We have a contract that say I must have a connection speed of 30mbs I don't even have 10mbs, once again why must I pay for 30mbs but you don't provide it to me.
Please note that Rain is not a company that keeps to their word. I have been complaining about or no internet or extremely slow connection in such a way that not even WhatsApp works. And yet still my internet Connection is still not at full capacity. I was Promised a call back from Rain but they only say that to clients to get clients of the line. Can Rain please explain to me as to why I must pay a full premium but you do not provide me with the full service, you can disconnect my service or just not give service that's fine, but if my full payment is missed by 1 day you suspended my service I fell that's not fair to me as a client. We have a contract that say I must have a connection speed of 30mbs I don't even have 10mbs, once again why must I pay for 30mbs but you don't provide it to me.