Upgrade/cancelation

Im a client of Rain since 2020. About the weeks ago i decided to contact them to upgrade to the new router as i still had the old one.

The sales person said i won't need to pay a cancelation fee as I'm not canceling im upgrading.

I have received the router on the 3rd of july 2025 and requested the cancelation of the old router they only phoned me back today and told me i need to pay both routers this month before cancelation can happen.

Phoned them on 4 occasions today and everybodys telling me something different