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KC
Keith C

1 reviews | Active since Jul 2011

06 Apr 2021, 21:47

Upgrade to rain 4g unlimited lte... not done my me??

Never had an issue with rain until now. I have two SIM cards. I was battling to upgrade the one to unlimited 4g so I called for help. They said they will do it for me. However now they did the wrong SIM card and now I’m paying for two sim cards at R479 a month. This is crazy. I’ve tried calling but no real helpful response. I need to go back to R50 a gig, where I was before they upgraded the wrong sim and refund the monies they took from me.

0
Replies (4)
Rain
Rain's reply07 Apr 2021, 07:53
Official
Good morning, Keith.

Thanks for reaching out. Satisfying our customers is very important to us and I’m sorry we couldn't meet your requirements.

I have escalated your ticket to the billing/networks team for further assistance.

Thank you 

Kind Regards 
rain
KC
Keith C's update15 Apr 2021, 11:37
Reviewer Update
Further assistance? No such thing... No contact whatsoever.
KC
Keith C's update03 May 2021, 08:39
Reviewer Update
Rain eventually called and sorted the billing out. Thank you. The charges were reversed.
However I will still be leaving them as the 50 Rand a gig option is no longer an option. Their unlimited 4g is also limited to 360p streaming. Otherwise it would be a great service provider.


Rain
Rain's reply03 May 2021, 09:08
Official
Good morning Keith.

Thank you for the feedback, we are happy to assist you.

Kind Regards 
rain