Upgrade Nightmares

I requested an upgrade to unlimited 4G 24/7 on the 24 March 2020. The agent that assisted me said the upgrade should take 24-48 hrs. After 48hrs I did a follow-up after realising that the package hasn't changed. This time the new agent gave me a new timeline of 3-4 days. Nothing changed after the the 4th day, i then did another follow-up and chatted to Suhaifa Sheik who promised that my issue should be resolved within 24hrs escalation no: ***. After 24hrs still nothing had changed. On the 30th I did another follow-up and was told that the upgrade has been loaded on the system but due to backlog it has not been activated but it will diffidently go through overnight and I should check on my dashboard the following day. This morning when I checked on my dashboard I didn't see any changes and contacted Rain again and chatted to *** who just simply said to me to wait for email confirmation because the matter has been escalated.

I have been following reviews on rain lately and they don't look good. I have been with rain for a year now and recommended a couple of people to it who are still fairly happy with the products but lately you guys are dropping the ball. It seems like your team does not work together and no-one wants to account. All the time during my queries are told the matter is with the billing department, who is this billing department? Is it some monster residing in space and cannot be contacted directly? For 7 days your guys are singing the same BILLING DEPARTMENT tune, does the precious department form part of your team or is it outsourced or on Lockdown?