Upgrade Frustrations!!!

I have been a customer with Rain for almost a year now, and from the time that I have joined them I had no issues, even recommended it to some people. However here is where my issue really begins, and really frustrates me. Firstly, I wanted to upgrade my package from the R250 per month package to the unlimited 24/7 package. I simply logged onto the website and went to FAQ to see how it can be done.

Furthermore, also created a live chat online to find out more information. So there I was sending an email an logging a request online for my upgrade. All seemed well and I knew (as stated that it will take 2-3 days due to backlog). After day 3 I saw that my package was not upgraded, and gave them a couple of 2 days to give them benefit of the doubt.

But I became frustrated as now, nothing was done. I made a follow up with a live chat, and my dear agent lol was simply very very useless. I know we do not feel like working when on lock down... but really.... do your job!!! you get paid for this!

So my agent tells me to do the same process that I had done before, does not give me any feedback on my previous log that I had requested when I had asked for feedback, requested for log number (which I got) but could not get a screen shot that the log was actually submitted (really do not understand.... even Telkom gives you a screen shot...), could not get any answers in regards to my previous request or answers of if i had to follow up on the now new request with the reference number i will be able to get feedback after 2 days but instead I get an automated answer.

I had requested for manager, or technician but instead answer was never received.

So now I want a very good response as to why I was only receiving automated answers, unable to get a screenshot that my log was actually submitted, what happened to my previous request i sent through last week.... And I know having to upgrade a package is not rocket science as its as simple as logging into someones profile and changing the package and payment. Really now...

let me know where i can send screenshot of the useless conversation that I had with one of your agents....

Can i get an answer on the above urgently!