KN
Khanyisa N
1 reviews | Active since Nov 2024
20 Jan 2025, 08:04
Upgrade **** and bad service
I was again overcharged in December and no in Jan, I need rain management to help me undertsnd what an UPGRADE AT NO EXTRA CHARGE MEANS, my monthly subscription before the upgrade was R285, you guys were supposed to have rectified this in November last year. why was I charged R475 in December and R535 now in January. if you cannot resolve this come and get your router and close my account. I did not ask for this upgrade it was offered to me for free. I cannot afford it hence I was on a lower plan.
Helpful (0)
Replies (5)0
Replies (5)
Rain's replyOfficial
20 Jan 2025, 08:13Hi Khanyisa N.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's reply20 Jan 2025, 08:13
Official
Hi Khanyisa N.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
KN
Khanyisa N's updateReviewer Update
20 Jan 2025, 08:15get on it, We have been having this discussion for the past six months now, I'm sick of this service. why is it so hard to get it right?
KN
Khanyisa N's update20 Jan 2025, 08:15
Reviewer Update
get on it, We have been having this discussion for the past six months now, I'm sick of this service. why is it so hard to get it right?
KN
Khanyisa N's updateReviewer Update
20 Jan 2025, 09:39you have been aware of the issue for over five months now and I keep getting the same response "We have escalated the matter" but nothing is being done. I have to deal with this every month when the billing goes off. I'm so sick of this
KN
Khanyisa N's update20 Jan 2025, 09:39
Reviewer Update
you have been aware of the issue for over five months now and I keep getting the same response "We have escalated the matter" but nothing is being done. I have to deal with this every month when the billing goes off. I'm so sick of this
KN
Khanyisa N's updateReviewer Update
20 Jan 2025, 09:49but why does it take so long for this to be resolved when it was you that offered me a free upgrade, why are we still having this conversation 5 months later? why was it not done properly in the first place, you guys should have never offered me the upgrade.
KN
Khanyisa N's update20 Jan 2025, 09:49
Reviewer Update
but why does it take so long for this to be resolved when it was you that offered me a free upgrade, why are we still having this conversation 5 months later? why was it not done properly in the first place, you guys should have never offered me the upgrade.
KN
Khanyisa N's updateReviewer Update
20 Jan 2025, 12:22Can I please get that info in writing on mail because I do not want to have this discussion again.
This means in Feb I will not be debited and March will be debited R130.
This means in Feb I will not be debited and March will be debited R130.
KN
Khanyisa N's update20 Jan 2025, 12:22
Reviewer Update
Can I please get that info in writing on mail because I do not want to have this discussion again.
This means in Feb I will not be debited and March will be debited R130.
This means in Feb I will not be debited and March will be debited R130.