Upgrade.

Hi

The address is 1513 Ngcamu Place
PO Lamontville
4027

Hello, I need help with an issue. The delivery person spoke with their back office and arranged to deliver the SIM card later today as I have received it,, but I still don't have an internet connection. Could you please cancel the SIM swap and have a representative call me to troubleshoot the connection issue?

Hi, I don’t understand and this process is becoming more frustrating. I received the SIM card that I forgot to take out of the router that was taken during the swap out process. The router now has a sim card but no internet connection. May I please receive a call from a representative for assistance!

Hi, my apologies I had to fetch a deliver which was the new SIM card, please call again as I still await assistance.

I'm extremely dissatisfied with the service I've received once again!!!!!!!. Despite my previous issues, I haven't received any follow-up calls or assistance as per request. To make matters worse, my old plan's internet connection has been disconnected, and the new plan is still not working. I'm a student who relies on a stable internet connection 24/7, so I'm frustrated that the upgrade has caused more problems instead of resolving them. Can someone please help me get a reliable connection?

I'm still waiting for assistance, but unfortunately, no one has come to my aid. Without a stable internet connection, I'm struggling to complete urgent school and work tasks. In this situation, I'm left with no choice but to request that my old plan be reinstated. It seems that help is only available when it's convenient, Honestly what would you do in my shoes? Now I must buy data meanwhile I have paid for internet connection?!!!

I'm appalled by the subpar service I've received, which has been a complete disappointment. The incessant apologies and excuses are meaningless, as I'm still without internet access, crucial for my academic work. Despite my payments, I'm facing undue hardship. The extended wait times to speak with a representative are infuriating. I demand a refund, enabling me to seek reliable services from a provider that will genuinely value my business and address my needs efficiently. This is totally madness!

😡😡😡😡😡😡😡

I still don’t have internet connection, can I just get back my money I paid for stable internet connection. It’s clear that I get assistance when it’s best convenient for Rain.
I’ve been trying to call but no luck, this is beyond annoying now I’ve respected this company, been patient and this is ridiculous now

I have monitored the internet connection and it’s not stable, Please call back with the number provided.

Hi, thank you for calling.
I will, please kindly call as per agreed at 13:30.

I am still not satisfied and at this point I wish you had never upgraded my plan, all I’m asking for is for my old plan back hence I didn’t ask for anything, This does not show appreciation from you guys since I have been with your’ll this long. I paid for services and now I’m not receiving non. My matter should be resolved via phone conversation and get called urgently to show that you guys are trying for it to get resolved but yet I should be the one who is waiting and being patient. It’s totally unfair.

I appreciate the representative that kept calling today.

I have been waiting for the call as per agreed. No one has called as yet. Rain please take this enquire seriously because I’m not happy! I paid for services but I’m not receiving any and I’ve been repeating one and the same thing. I am a student and relying on stable internet is a priority to me, I have work loads that need to be submitted and I’ll miss the dead line????? What is so hard to just restore the old plan I don’t want the new one anymore

CAN I PLEASE GET ASSISTANCE! I DONT HAVE ANY INTERNET CONNECTION.

Can the representative who called me please call again, I’m really not happy now, she mentioned that we will be able to communicate via here?

Are you kidding me?! I've been screaming for help since yesterday and the day before, and yet I still don't have internet! What does it take for Rain to actually assist me?! You upgraded my plan, thanked me for my loyalty, and then slapped me with a useless service that's made my life a living hell! Why do I get temporary fixes that last a measly 15 minutes before crashing again?! I've had enough! I demand my old plan back, and I want a delivery person at my doorstep to collect this useless modem and all its accessories. You're quick to deduct my payments, but when it comes to resolving my issues, you're as useless as a wet noodle! I'm a student, I have work, and I can't do either without internet! Your constant passing-the-buck has been going on for nearly three days, and I'm fed up! I want my old plan back, or I want my refund, so I can take my business (and my loyalty) elsewhere. This is ridiculous!

You're asking me to wait for feedback while I'm stuck in limbo without a stable connection?! What about some courtesy, some compensation for the inconvenience?! No, I refuse to wait any longer! I demand a representative to call me NOW and offer a concrete alternative solution. I've had enough of empty promises! I want my old plan reinstated or a full refund for this disastrous service. I'm not willing to waste another minute waiting for you to get your act together. I'm falling behind, and it's unacceptable. Fix this now!

This is not only affecting me but my entire family, who also rely on the connection for their work-from-home needs. What are they supposed to do now? I'm forced to ask for hotspots as a temporary solution, which is unacceptable considering I've paid for a stable connection. The lack of reliable internet is causing a ripple effect of inconvenience and disruption to our lives. I urge you to take immediate action to resolve this issue and provide a suitable solution, either by reinstating my old plan or offering a refund. We cannot continue to suffer due to your service failures.

In your perspective, Rain, is this fair? Is it fair to take my money and not provide the service I paid for? Is it fair to leave me and my family without a reliable connection, causing us to fall behind and lose productivity? I don't think so.