Update payment method functionality

I am writing to express my frustration regarding the recent issues I have encountered while trying to update my payment card details on my Rain profile. For the past week, I have been attempting to add my new card information, but the system only provides an option for "submit payment" and no longer shows an option to edit or save card details as it did previously.

This change in the user interface has made it impossible for me to update my billing information, which is essential for uninterrupted service. I have checked multiple times and on different devices, but the problem persists. I kindly request that this issue be addressed as soon as possible, or that clear guidance is provided on how to update my card details under the current system.

My worry is that if I click ‘submit payment’ the payment will go off now instead of the next payment date which is the 25th, may you assist/advise please?

I have since sent an email to customer support on Wednesday 17th September2025 at 12:49 and have not received any feedback or communication from RAIN.

Your prompt assistance in resolving this matter would be greatly appreciated, as it is impacting my ability to continue using your services without disruption.