Update on Rain Internet Service Provider.

Hellopeter This is an update on the review I posted on the 2nd of May 2022. Rain responded on the same day with the following email:

02 May 2022

Hi Joyce. Thank you for contacting rain. Please be advised that we will be escalating your query to our billing department to assist with the refund. We have also cancelled your 4G sim scheduled for month end. We Apologize for the inconvenience caused. To respond to this ticket, simply reply to this email. Reference Number: *** thanks, rain support

This email is all that I have from Rain when I expected a refund. My anxiety is exacerbated by the fact that the billing date is soon approaching, I may experience the same thing, an error in billing.

Additionally, the refund may never come judging from the amount of time it is taking Rain to solve my issue, 11 days have gone by since the matter was escalated, supposedly, according to the email above, yet nothing positive is coming my way by way of resolution. Question: is it possible that a great number of customers are being billed errorneously that it is taking a long time to refund me my money? This is not fair. If I miss a day not paying my monthly installment, the Wifi if disrupted in no time. The system knows when I have not paid but it cannot detect an error of overbilling? This post does not give me pleasure. I hope I do not have to give such a negative update ever again about Rain. When I receive a positive message from them, I will post it as a positive update. Regards, Joyce Sukumane.