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RM
Rachel M

1 reviews | Active since May 2019

01 Sept 2025, 13:17

Update my account!!!

Hi Rain,

So when will you fix my billing issue? I have paid and made up my outstanding balance but there’s still no update on my account.

Furthermore, I wanted to order another router for my new place and I don’t think I want to do that anymore with your ongoing billing issues that make no sense.

Someone needs to sort my account asap or am dropping Rain and going to another company.

Here is my ***

0
Replies (9)
Rain
Rain's reply01 Sept 2025, 13:22
Official
Hi Rachel 
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.

RM
Rachel M's update01 Sept 2025, 15:46
Reviewer Update
Hi Rain, its not because my account still says i need to settle the account.

I was trying to order a new router so please tell me how this is possible if the payment is still overdue.

RM
Rachel M's update01 Sept 2025, 16:16
Reviewer Update
image.png 79.03 KB
RM
Rachel M's update01 Sept 2025, 16:17
Reviewer Update
image.png 59.71 KB

RM
Rachel M's update01 Sept 2025, 16:17
Reviewer Update
image.png 59.71 KB
RM
Rachel M's update01 Sept 2025, 16:41
Reviewer Update
promise to pay account
status: overdue

overdue amount: R454.00
When you pay:
Saturday every week
Missed payments:
4
Payment amount:
R113.50
Payment method:
**************-2217
|
edit

RM
Rachel M's update01 Sept 2025, 16:42
Reviewer Update
subscription account
status: up to date

When you pay:
Monthly on the 25th
|
change
Amount owed:
R589.00
Payment method:
**************-2217
|
edit

RM
Rachel M's update01 Sept 2025, 16:43
Reviewer Update
So please tell me where my account is updated?

I need to order a new router urgently and i cant because of this hiccup.

RM
Rachel M's update01 Sept 2025, 17:01
Reviewer Update
I dont need a sales agent, i need this thing updated.

You guys are so terrible oh my gosh. I need to leave RAIN ASAP