Unwilling to process my refund

I am writing to formally complain about the lack of action regarding a refund that is due to me from Rain. On 15th of June 2024, I discovered that I had overpaid my account with Rain by R2000. I promptly contacted your customer service department to request a refund of the overpaid amount. Despite several follow-ups, I have yet to receive the refund, nor have I received any communication explaining the delay.

I provided all necessary documentation during my initial inquiry, including proof of the overpayment.

It has now been over almost two months since I first brought this issue to their attention. I am extremely disappointed with the lack of responsiveness and the inconvenience this has caused me. As a I was a loyal customer, I expected better service and prompt resolution of such matters.

I need my refund to process with an immediate effect 😡