TD
Thabiso D

1 reviews | Active since Nov 2024

17 Nov 2024, 11:39

Untruthful

Good day.

I have an account with rain - Month to Month deal.

I stopped using their services at some point because of financial constraints. To the best of my knowledge , they do not provide you with a service if you have not paid for that particular month. This was also confirmed when I signed for the deal.

They later started sending me invoices for an amount of +-R2 600.00.

When i queried the matter , I was told that they kept my account opened and continued to bill me. I am told that i need to pay the amount regardless of whether or not I used their services and that they will not go back and forth with me.

This should be a month to month deal. Not a contract. Why would they activate my account and bill me when they could not find money in my account.

I read their terms and conditions it does mention that my account will remain active until i cancel but It also states that If i do not pay then they will stop my services.

This matter has been going on close to 2 years and i am not getting any assistance.

I went for a month to month deal because I did not want a contract. I wanted to pay and get the service i have paid for.

They kept on deactivating and activating my account at will so to grill me without my consent

0
Replies (1)
Rain
Rain's reply17 Nov 2024, 12:08
Official
Hey Thabiso D,

We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your billing query and we will be in touch to assist further.

Regards,
rain.