WJvV
Wynand Janse van Vuuren

1 reviews | Active since Nov 2018

19 Nov 2020, 16:49

Unstable Network

I've been on the rain network for about 6 Months, at first there was no problems and the speed was great but lately I've been experiencing slow speeds and random blackouts every 20 to 30 minutes, I contacted rain support, supp**** all the information they need and all I got from them is that I should move my router. For 4 months I had no problem and now suddenly I'm experiencing blackouts because my router is in the wrong place? its always been on the same spot. I am sure a few people can agree that the worst and most frustrating thing when it comes to a internet provider is random disconnects . this has been going on for 2 weeks and I'm really starting to get annoyed and over rain.

0
Replies (2)
WJvV
Wynand Janse van Vuuren's update19 Nov 2020, 16:55
Reviewer Update
Just a correction, I've Been with rain for 12 Months, so for 10 Months I have only had 1 issue until now
Rain
Rain's reply19 Nov 2020, 17:24
Official
Hi Wynand

I trust you are well

Please accept my humble apologies for the service that you have received thus far.

Please be advised that one of our agents will be in contact with you to assist you.

Stay safe.

Regards
Yeoline